Privacy Policy

Last updated: 3/9/2026

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WH Physiotherapy and Sports Performance ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us, book an appointment or receive physiotherapy or sports performance services from us.

1. Who we are

WH Physiotherapy and Sports Performance is responsible for your personal information.

Business name: WH Physiotherapy and Sports Performance
Business address: West House Farm, Mill Lane, Bishopton, TS211LL
Email: enquires@whpsp.co.uk
Telephone: 07577 742991

For data protection purposes, we are the data controller of the personal information we collect and use.

2. Information we collect

Depending on how you interact with us, we may collect:

Contact and identification information

• Your name

• Email address

• Telephone number

• Address

• Date of birth, where necessary

Appointment and service information

• Appointment dates and times

• Details of the services you have booked

• Payment and transaction information

• Information relating to your communications with us

Health and medical information

When you receive physiotherapy or sports performance services, we may collect information about your health where it is necessary to provide those services. This may include:

• Medical history

• Previous or current injuries

• Symptoms and conditions

• Treatment history

• Medication information where relevant

• Physical assessment findings

• Treatment and rehabilitation information

• Exercise and performance information

• Information provided by other healthcare professionals where relevant

Health information is considered special category data under UK data protection law and is subject to additional safeguards.

Website information

When you use our website, we may collect technical information such as:

• IP address

• Browser and device information

• Pages visited

• Approximate location

• Information about how you use our website

Some of this information may be collected through cookies or similar technologies.

3. How we use your information

We use your information where necessary to:

• Respond to enquiries

• Arrange and manage appointments

• Provide physiotherapy and sports performance services

• Assess your condition and provide appropriate treatment

• Develop and monitor rehabilitation or exercise programmes

• Communicate with you about your appointments and treatment

• Process payments

• Maintain appropriate clinical and business records

• Meet our legal and professional obligations

• Protect the health and safety of our clients

• Handle complaints or queries

• Improve our services and website

• Detect and prevent fraud, misuse or security issues

We will only collect and use information that is relevant and necessary for the purpose for which it is being processed. This is particularly important when processing health information.

4. Our lawful basis for using your information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

• Performance of a contract – where processing is necessary to provide services you have requested, including managing appointments and providing services.

• Legal obligation – where we are required to retain or provide information to comply with the law.

• Legitimate interests – where processing is necessary for the legitimate operation and administration of our business, provided that your rights and interests do not override those interests.

• Consent – where we have asked for your consent for a particular use of your information.

Where we process health information, we must also meet an additional condition under Article 9 of the UK GDPR because health information is special category data. For healthcare purposes, the relevant health or social care provisions may apply depending on the circumstances.

Where we rely on consent, you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that took place before you withdrew it.

5. Who we share your information with

We will only share your personal information where it is necessary, lawful and appropriate.

This may include sharing information with:

• Healthcare professionals involved in your care, where appropriate

• Professional or regulatory bodies where required

• Payment providers

• Appointment or booking system providers

• Website, hosting and IT service providers

• Accountants or other professional advisers

• Law enforcement or government authorities where we are legally required to do so

We will not sell your personal information.

Where we use another organisation to process personal information on our behalf, we take appropriate steps to ensure that your information is handled securely and in accordance with applicable data protection law.

6. Confidentiality

We understand that information about your health and treatment is confidential.

We will take appropriate steps to protect the confidentiality of your clinical information and will only disclose it where there is a lawful and appropriate reason to do so.

Information may be shared with another healthcare professional involved in your care where this is necessary and lawful.

In exceptional circumstances, information may also need to be disclosed without your consent where required or permitted by law, for example to protect someone's vital interests or where there is a legal obligation to disclose it.

7. How we protect your information

We take reasonable and appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access

• Accidental loss

• Destruction

• Alteration

• Unauthorised disclosure

Access to personal information is restricted to people who need it for legitimate business or clinical purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. How long we keep your information

We only keep personal information for as long as it is necessary for the purposes for which it was collected, including any legal, professional, accounting or reporting requirements.

Clinical records will be retained in accordance with applicable professional and legal requirements.

When information is no longer required, it will be securely deleted or disposed of.

9. Your data protection rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to erase your information in certain circumstances

• Ask us to restrict how we use your information in certain circumstances

• Object to certain types of processing

• Request the transfer of certain information to another organisation where the right to data portability applies

• Withdraw consent where we rely on consent to process your information

These rights are subject to certain legal conditions and exemptions, particularly in relation to clinical records and information that we are legally required to retain.

If you wish to exercise any of these rights, please contact us using the details below.

Email: [EMAIL ADDRESS]

We may need to verify your identity before fulfilling a request.

10. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about making a complaint on the ICO's website.

11. Cookies and website analytics

Our website may use cookies and similar technologies to ensure that the website functions correctly and, where applicable, to understand how visitors use our website.

Some cookies may be necessary for the website to operate, while others may require your consent.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through our website's cookie settings.

12. Third-party websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of those websites. We recommend that you review the privacy information of any third-party website you visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we process personal information.

The latest version will always be available on our website, with the date of the most recent update shown at the beginning of the policy.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

WH Physiotherapy and Sports Performance

Business address: West House Farm, Mill Lane, Bishopton, TS211LL
Email: enquires@whpsp.co.uk
Telephone: 07577 742991